Help Center

FAQ

Quick answers for common shopping, shipping, and support questions.

How long does shipping take in New Zealand?+

Standard shipping usually takes 2-4 business days. Rural deliveries can take an additional 1-2 business days.

Do you offer international shipping?+

Yes. Delivery times and shipping cost vary by destination. Please contact us before placing large international orders.

Can I return products if they do not fit or suit my game?+

Unused products in original condition can be returned within 14 days of delivery. Visit our Refund Policy page for full terms.

Which payment methods are available?+

We support major credit/debit cards and configured gateway methods at checkout, including card-based secure payment options.

Can I place a bulk team or club order?+

Yes. We support club, school, and business orders with custom pricing tiers. Use the contact page and select Pricing & Bulk Orders.

How do I track my order?+

After your order is shipped, tracking details are sent by email. You can also review recent orders in your account dashboard.

Do you provide racket stringing advice?+

Yes. Our support team can recommend setup by skill level, style, and tension preference. Contact us with your current racket model.

How quickly does support respond?+

Most enquiries are answered within one business day. During promotions, response time may be slightly longer.

Need More Help?

If your question is not listed here, send us a message and we will help you directly.